Support

How to get help

Studio Grid is a small studio, so support comes straight from the people who build the tools, without a ticket queue or a bot. Email hello@studiogrid.io or use the contact form, and we'll get back to you, usually within a day or two.

What to include

You'll get a faster, better answer if you tell us:

• Which product you're using, and whether it's the free or paid version.
• What you expected to happen, and what happened instead.
• Your setup, such as which browser you use for extensions or which macOS version you run for Mac apps.
• A screenshot or short screen recording if you can, since it's worth a thousand words.

Bugs and feature requests

Found a bug or have an idea? Send it the same way. We read every message. Fixes for real bugs jump the queue, and good ideas genuinely shape what gets built next.

Billing and refunds

Questions about a charge, a subscription, or a refund? Email us and we'll sort it out. The full terms live on the Refund Policy page. The short version: paid apps come with a free trial, you can cancel anytime, and we'll make it right if something's broken.

Response times

Usually a day or two. Sometimes faster, occasionally a little longer when we're heads-down shipping, and every message gets a real reply.